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Customer & Clientelling support Manager

Selfridges

Birmingham, England, United Kingdom Permanent June 19, 2026
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Opportunity Description

Customer & Clientelling support Manager

Job Introduction

A bit about the role

As Customer & Clientelling Support Manager, you will support the implementation and delivery of Clientelling and Customer Connect within our stores, supporting the leadership team in the delivery of sales growth and customer satisfaction through Clientelling services. The role collaborates with key stakeholders both locally and at Head Office for VIP, customer connect and Personal Shopping, connecting strategy and data insight into pragmatic plans. The role will inspire and translate insight into action locally, validating and qualifying data for the store and ensuring it is used for local action plans.

As Customer & Clientelling Support Manager you will:

  • Translate customer data and insight into action locally, working with the Customer Insight team & engaging with the store leadership.
  • Bring customer data & reporting to li...
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