Customer Complaints Officer

Avalon are currently supporting a West Midlands based Housing Association in need of a Customer Complaints Officer.

Opportunity

My client in the West Midlands is seeking an experienced Customer Complaints Officer on a permanent basis. You will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.

Responsibilities

• Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
• Ensure prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards
• Signpost residents to external support services where appropriate
• Facilitate and co‑coordinate with other departments as required to resolve any issues arising
• Assist in developing and maintaining key relationships with partners
• Ens...