Customer Consultant Driver

Overview

The Customer Consultant role at Solus centers on clear communication, organization, and customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day-to-day. This varied, hands‑on role combines customer service, coordination, and the collection and delivery of customer vehicles, requiring good judgment, organization, and a professional approach.

Solus, owned by Aviva, is a UK leader in vehicle repairs, returning cars to the road in just 11 days on average and holding a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.

Responsibilities

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver custome...