Customer Contact Team Leader: Libraries

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

Join us and lead a service at the heart of our communities—delivering a modern, high‑quality library service and supporting a skilled, customer‑focused team.

You will lead a dedicated team of Customer Contact & Library Advisors, ensuring that every visitor receives a compassionate, efficient and responsive service. This role blends people leadership, service development, and operational excellence.

KEY RESPONSIBILITIES

• Day‑to‑day management of staff including supervision, absence, appraisals and team meetings.
• Coordinate rota’s to ensure appropriate s...