Customer Engagement Leader

Job Description

Job ID: 340372

Date posted: 23/06/2026

Who you are

At IKEA, we believe everyone has something unique to offer. For this role, we’re looking for someone who:
• Holds a degree in Marketing, Management or a related field;
• Brings at least 5 years of experience in customer engagement, loyalty programs or CRM, ideally within retail or omnichannel environments;
• Knows how to work with CRM and loyalty tools, understanding their mechanics well enough to make better strategic decisions, brief with confidence and collaborate effectively with the CRM hub and agencies;
• Demonstrates solid strategic and analytical skills, able to translate customer insights and data into relevant engagement initiatives and measurable business impact, always identifying opportunities to evolve and improve the strategy;
• Has experience leading, influencing and collaborating with co...