Customer Engagement Strategist

At the heart of our Digital Engagement team is a simple belief: when people receive the right message at the right time, better health becomes possible. As a **Customer Engagement Strategist** , you will help shape experiences that guide customers to the care and programs they need—when they need them—improving health outcomes while lowering the total cost of care.

You will join a passionate, cross‑functional team of ambitious and compassionate experts who combine data, behavioral science, and modern marketing practices to drive meaningful behavior change at scale. This is a role for a strategic thinker who loves to test, learn, and grow—and who thrives in a fast‑moving, Agile environment.

**Responsibilities**

+ Drive measurable behavior change by identifying, testing, and scaling high‑value customer engagement opportunities aligned to business, product, and digital priorities.
+ Define customer‑centric, data‑driven engagement strategies, including target...