Customer Escalations Specialist - Impact & Solutions Lead

Motorway in Brighton is seeking a Customer Escalations Specialist to join our team. You’ll play a vital role in resolving complex customer issues and enhancing the customer experience. This position is crucial as we aim to improve our services and processes through meaningful interactions and data collection.

Ideal candidates are detail-oriented, great communicators, and experienced in customer-facing roles. The position offers a supportive work environment with numerous benefits such as stock options, a pension scheme, and flexible work arrangements.