Customer Excellence & Product Quality Manager (m/w/d)

ABOUT THE ROLE

As our Product & Customer Excellence Manager, you sit right at the intersection of three things we care about deeply: our products, our customers, and the quality bar we hold ourselves to.

You'll be the person who knows our collection inside out, who spots a quality issue before our customers do, and who turns complex customer questions into moments of genuine connection. You'll work closely with Operations, Jewellery Design, and the wider team to make sure every BRUNA piece, and every BRUNA experience, lives up to the brand we're building.

YOUR RESPONSIBILITIES

Customer Excellence - You respond to customer inquiries via chatarmin (our helpdesk software) and over the phone, ensuring every customer feels heard and well taken care of. You assist with processing orde...