Customer Experience Advisor

Are you passionate about helping people and delivering exceptional service? A leading company in the facilities management industry is hiring a Customer Experience Advisor in Greater London. This role is your opportunity to take ownership and make a real difference in the lives of military families by ensuring their concerns are resolved with care and urgency.

The Role
As the Customer Experience Advisor, you’ll:
• Act as the primary advocate for military families, addressing their concerns with professionalism.
• Manage a high volume of inbound and outbound calls and shared inboxes, balancing multiple priorities.
• Resolve customer queries efficiently, preventing escalations and ensuring satisfaction.
• Track progress and maintain accurate records using internal systems and tools like Excel.
• Build rapport quickly with families, demonstrating empathy and understanding in challenging situations.

You
To be successful in the role of Customer Experience ...