Customer Experience Architect at Mattamy

Shape the future of customer experience as a Customer Experience Solution Architect in Mississauga with Mattamy Asset Management. This hybrid role focuses on defining target-state architecture to enhance omnichannel engagement.

In this full-time position at Mattamy, you will lead the evolution of customer experience architecture aligned with strategic business goals. With a minimum of 7 years in solution architecture, your skills in Microsoft Dynamics CRM, customer journey design, and omnichannel solutions will play a crucial role. Your work will ensure seamless integration across platforms, enhancing customer interactions and overall satisfaction.

Key Responsibilities:
• Define target-state architecture for customer experience initiatives
• Design integrated solutions across Dynamics CRM and marketing
• Ensure journey continuity across all customer channels
• Govern end-to-end customer experience solutions
• Lead efforts in ident...