Customer Experience Assistant

Position Overview

The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all

departments to ensure that the last stage of development of online enhancements, new functionality and creative content

is thoroughly tested and signed off ahead of launching to site. Once live, you will ‘walk’ the online consumer journey to

ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to

escalate and push a solution.

Essential Duties & Responsibilities

Conduct pre- and post-release UAT testing to ensure testing standards meet requirements · Report UAT results in a clear and concise manner · Investigate problems identified as a result of testing and provide feedback/input to teams · Keep up to date with all respective JIRA tickets & Confluence documentation. 

· Conduct UAT testing pre and post release to ensure testing stand...