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Customer Experience Consultant - 4PL (12 month contract)

Maersk

Japan, Tokyo, Japan Full time June 13, 2026
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Opportunity Description

Key responsibilities

Owns and manages the customer experience by managing end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders

  • Improves the customer satisfaction by delivering superior customer experiences.
  • Perform tasks in compliance with customer’s Standard Operational Process (SOP).
  • Execute and manage end-to-end export/import/domestic shipment operation.
  • Communicate and manage external/internal stakeholders including cross-functional teams at the customer and customer’s vendors.
  • Manage Daily/Weekly/Monthly/Quarterly performance.
  • Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and take corrective/preventive action.
  • Implement new process and support internal/external projects.
  • Seek out and ...
    • Full time Information and Record Clerks

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    Opportunity Details

    Location Japan, Tokyo
    Country Japan
    Type Full time
    Category Information and Record Clerks
    Posted June 13, 2026
    Deadline July 23, 2026

    About Maersk

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    Maersk

    Japan, Japan

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