Customer Experience & Demand Planning Associate

Job Purpose:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be responsible for managing and ensuring the smooth flow of customer orders, demand forecasting, and communication with both internal teams and customers. You will also be instrumental in defending and expanding our business relationships, ensuring customer satisfaction, and supporting our sales efforts.

Key Responsibilities:

• Demand Planning & Procurement: Plan and procure forecasted demand, ensuring product availability in alignment with customer needs.
• Order Management: Manage customers’ forecasted demand and orders, verifying product pricing and ensuring accuracy of order details.
• Delivery Coordination: Coordinate changes to delivery schedules and keep customers informed of any updates or issues rela...