Customer Experience Duty Manager

Customer Experience Duty Manager

About the role

You’ll report to the Customer Experience Manager and Deputy Customer Experience Manager and be responsible for the Customer Experience Team. You’ll also work closely with Front of House teams, venue colleagues, central departments, promoters, hirers and clients.

As Customer Experience Duty Manager, you’ll support the delivery of an exceptional Front of House operation, ensuring customers, clients and hirers receive a premium experience at every event. Working as part of the Customer Experience Management team, you’ll lead and motivate teams, oversee Duty Management responsibilities, host corporate and hirer events, maximise sales opportunities, and maintain the highest standards of customer service, presentation, compliance and operational excellence. You’ll play a key role in creating a positive, customer-focused culture while contributing to the commercial success of the venue...