Customer Experience Executive

Company Overview Koin Limited is a fast-growing, multi-brand D2C e-commerce group headquartered in Poole, UK. The company operates across the UK, USA, Canada, and Australia and is working towards £100 million in annual revenue by 2030. Koin builds, operates, and scales a portfolio of direct-to-consumer brands with a strong focus on operational excellence, digital commerce, and customer experience. The group currently includes the following brands:

• The Koin Club – licensed collectible coins and medallions

• Tilly Pig – financial literacy products for children

• Jonny’s Sister – personalised gifts and homeware

• Bubbaboo – eco-conscious baby, toddler and adult clothing

• The Wessex Mint – precious metals savings and investment platform

• Pastel Sixteen – contemporary fashion and accessories

As a Customer Experience Executive, you will handle customer enquiries via email, live chat, and social media, ensuring timely and...