Customer Experience KPI Specialist

To deliver accurate and timely Customer Insights KPI reporting and analysis, enabling data-driven decisions that improve customer experience and network performance. The role supports the Networks Quality UK team by extracting, analyzing, and presenting actionable insights from multiple data sources.

What you'll do:

• Perform Customer Insights KPI reporting and trend analysis to monitor performance and identify improvement opportunities.
• Analyse market-specific customer usage behaviour trends using advanced data analysis tools to generate actionable insights.
• Extract, clean, and validate data from multiple sources ensuring accuracy and consistency for reporting purposes.
• Develop, maintain, and continuously improve regular reports using SQL, Python, and other analytical tools.
• Collaborate with cross-functional teams to interpret data findings and support decision-making processes.
• Ensure ...