Customer Experience Lead

Roles and Responsibilities:

1. Contract Management – accurate & timely execution in SAP, continuous monitoring, and feedback to sales for corrective actions (High Focus on Medical Nutrition customers)

2. Customer Order Management – compliance to FIFO, confirmation of scheduled delivery

3. Customer Enquiries/Request & Complaint Management

4. Managing customer account receivables – Making ASN details in customers portal, coordinate for balance payments, Debit / Credit note issue for Detentions, short material delivery etc.

5. Establish and maintain productive working relationship with customers.

6. Control on detention costs at the customers end – mitigation and recovery

7. Customer Satisfaction Index – conduct survey, publish findings, create action plans for improvement

8. Broker commission follow ups Quarterly basis

9. Control on Ageing Inventory for Medical Nutrition products.

10. Customer vi...