Customer Experience Manager at Indigo

Lead customer experience initiatives as a Customer Operations Manager at Indigo. Focus on omni sales results while driving engagement and team development in the retail environment.
In your role as Customer Operations Manager, you will play a pivotal role in shaping the customer journey and operational success at Indigo. Your responsibilities include leading a team, analyzing sales data, and enhancing customer interactions through strategic use of technology. Nurturing a positive store culture and driving performance are essential to your mission.
Key Responsibilities:
• Manage team dynamics and performance
• Ensure strategic sales goals are met
• Act as the customer’s advocate in decisions
• Lead omni-sales technology implementation
• Coordinate both in-store and national events
Requirements:
• Preferred college degree or relevant experience
• 2-3 years in management within retail
• Ability to lift heavy items safely
• Flexible working hours, includ...