Customer Experience Manager at Pratt & Whitney

Shape customer experiences at Pratt & Whitney Canada as a Customer Experience Manager located in Longueuil. Leverage your expertise to analyze feedback and improve service processes.
This role provides an exciting opportunity to lead customer satisfaction initiatives while collaborating with senior management. Your 10+ years of experience in customer service, particularly in aerospace, will be vital in driving strategic decisions and enhancing client loyalty. Take charge of performance monitoring and customer advocacy as you ensure cross-departmental accountability.
Key Responsibilities:
• Develop comprehensive strategies with senior management
• Collect and interpret customer feedback effectively
• Identify and address issues impacting customer satisfaction
• Streamline service processes for better efficiency
• Support training programs enhancing service alignment
Requirements:
• Bachelor’s degree; Master’s or MBA advantageous
• At least 10 years’ experie...