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Customer Experience Manager

Robert Half

Edmonton, Alberta, Canada Temp June 04, 2026
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Opportunity Description

Our client is seeking an experienced Customer Experience Manager to join their team in Edmonton, Alberta. This role supports the day-to-day leadership and improvement of customer service operations during a period of organizational change. The ideal candidate is a hands-on contact centre leader with strong customer resolution, coaching, reporting, and process improvement experience, combined with a collaborative and service-focused approach.

Responsibilities:

  • Lead daily customer service operations and ensure high-quality support.
  • Monitor service levels, call activity, and reporting to improve performance.
  • Partner with leadership to support operational goals and service improvements.
  • Support workforce transitions, onboarding, and team realignment activities.
  • Coach staff on customer service, communication, and complaint resolution.
  • Use CRM systems and Avaya CMS reporting to track trends and recommend process improvemen...
    • Temp Advertising, Marketing, Promotions, Public Relations, and Sales Managers

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    Opportunity Details

    Location Edmonton, Alberta
    Country Canada
    Type Temp
    Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    Posted June 04, 2026
    Deadline July 14, 2026

    About Robert Half

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    Robert Half

    Edmonton, Canada

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