Customer Experience Manager

Job Title: Customer Experience Supervisor

Location: Pune | Type: Permanent, Full-Time | Industry: Chemical/Manufacturing

Role Overview

We are seeking a data-driven Customer Experience Supervisor to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.

Key Responsibilities

• Team Leadership: Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.
• Operational Excellence: Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.
• Cross-Functional Collaboration: Partner with Supply Chain, Logistics, Sales, and Quality teams to...