Customer Experience Manager - Queensland Market

Job Description

Job ID: 344635

Date posted: 02/06/2026

As Customer Experience Manager, you will lead and drive the customer experience strategy across the Queensland Market, both in-store and online.
You will play a key role in creating an inspiring, seamless and customer-focused shopping journey while developing strong teams and delivering business results.



About this work area

Your Responsibilities
Customer Experience & Operations
• Create, own and drive the Customer Experience Strategy across all customer touchpoints
• Build a strong customer-focused culture throughout the market
• Create positive emotional experiences for customers and co-workers
• Ensure efficient and customer-friendly complaint handling, exchanges and returns
• Create a family-friendly environment that converts visitors into loyal customers
• Support operational excel...