Customer Experience Manager

Remote Recruitment is hiring a Customer Experience Manager to own and improve the end-to-end customer journey for a UK-based business. Fully remote from South Africa, you'll lead a support team, analyse customer feedback, and drive initiatives that increase satisfaction and loyalty.

Key Responsibilities

• Lead and develop a team of customer support and success professionals
• Define and own customer experience KPIs including CSAT, NPS, and resolution time
• Analyse customer feedback and journey data to identify pain points and improvements
• Design and implement processes to improve service quality and consistency
• Work cross-functionally with product, sales, and operations to resolve systemic issues

What You'll Need

• 4+ years in a customer experience, customer success, or support management role
• Proven track record improving customer satisfaction metrics
• Strong leadership and coaching...