Customer Experience Manager (Strategic Account Manager)

Join Ligentia!

We're looking for a strategic Customer Experience Manager to join us in Leeds.

Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.

This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products.

This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.