Customer Experience Manager

Customer Experience Manager

We’re looking for a dynamic, innovative, and inspirational team leader, who has experience of working in a commercial environment and a desire to exceed targets while providing exemplary customer service to all our visitors.

This is a revenue and customer experience focussed hospitality role which requires the positive motivational approach of a retail and hospitality professional. A key operational player in the development of our growth plan as we expand the activities and initiatives we deliver for our audiences.

Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail focussed plans, whilst at all times motivating team members to meet and exceed sales targets.

The role is responsible for not just the welcome of our audiences, but also ensuring that we care for the casts and visiting companies that are arriving backstage. Our creative visitors are looki...