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Customer Experience Planning & Engineering Specialist

FedEx

gurgaon division, haryana, India Full-time June 05, 2026
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Opportunity Description

The P&E Professional will support operational excellence by driving quality governance, learning & development, training effectiveness, process improvement, and project execution. The role requires strong analytical capability, structured problem-solving, and critical thinking to ensure consistent performance, scalability, and continuous improvement across operations.

This opportunity is for a Grade 11 position and is specifically aligned to a permanent night shift role .

Quality Audits & Governance

  • Conduct regular quality audits to ensure adherence to defined processes, policies, and performance standards.
  • Analyze audit outcomes to identify trends, gaps, and risk areas, and recommend corrective and preventive actions.
  • Partner with Operations and stakeholders to implement quality improvement initiatives and track effectiveness.

    • Learning & Development (L&D)

  • Support the design and execution of learn...
    • Full-time Other-General

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    Opportunity Details

    Location gurgaon division, haryana
    Country India
    Type Full-time
    Category Other-General
    Posted June 05, 2026
    Deadline July 15, 2026

    About FedEx

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    FedEx

    gurgaon division, India

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