Customer Experience Specialist 1

**What You'll Do**

We’re looking for a **Customer Experience Specialist 1** to join our Individual Life Engagement Center. The Customer Experience Specialist is responsible for handling inquiries from our customers, including policy owners, third-party payers, and assignees, regarding a broad range of needs. In this role, you will apply service skills and product/procedural knowledge to provide exceptional customer experiences and meet the business unit objectives.

+ Responsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions.
+ Responds and anticipates the customer's needs while navigating several systems and web applications.
+ Understands the customer's' previous interactions with Principal in order to provide an integrated, 360 experience.
+ Builds customer relationships by providing accurat...