Customer Experience Specialist

**Description**
At Percepta, we bring first-class service across each market we support. As a **Customer Experience Specialist (CXS) on-site in Melbourne, FL** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The Customer Experience Specialist – Concern (CXSC) will work with customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concern in the fastest and most pleasant means possible. The CXSC will resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure their questions are answered and that they have a positive view of the CXS and our client’s Brand throughout the case management process.
In this role, the CXSC is the single point of contact for the customer, taking both initial inbound calls and managing tho...