Customer Experience Specialist

Our client is a growing, service-focused insurance agency looking to add a Customer Experience Specialist to their team.

This role is focused on helping clients understand their coverage, solving problems, and delivering a high level of service through clear communication and follow-through.

What You’ll Do:

- Support clients with service requests, policy changes, and questions

- Communicate with clients via phone, email, and text

- Proactively reach out when needed to explain changes or provide support

- Ensure tasks are completed accurately and in a timely manner

- Help identify opportunities to better protect clients (additional coverage, reviews, etc.)

What Success Looks Like:

- Consistent, clear communication with clients

- High level of accuracy in processing requests

- Strong follow-through on open tasks

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