Customer Experience Specialist

Hybrid - Toronto

Client Experience Specialist (CX Specialist)

Are you passionate about improving client experiences and making every interaction count? Do you enjoy digging into customer journeys, identifying friction points, and working with teams to make things better? If so, we’d love to meet you.

We’re looking for a Client Experience Specialist to support the delivery of our Client Centricity strategy. Reporting to the VP, Client Experience, you’ll play a hands-on role in journey mapping, client research, and ongoing CX improvements across the organization.

The Opportunity

Support CX initiatives and projects

• Contribute to the execution of CX initiatives aligned to business priorities

• Support the optimization of key client touchpoints (web, service channels, communications)

• Assist in imple...