Customer Experience Strategy Lead (Hiring Immediately)

Customer Experience Strategy Lead

Location: Charlotte, NC (Hybrid) Duration: 6-Month Contract Schedule: Hybrid

Overview

We are seeking a highly strategic and results-driven Customer Experience Strategy Lead to drive customer experience initiatives across digital channels, marketing technology platforms, and enterprise customer engagement programs.

This role will serve as a critical bridge between business stakeholders, marketing teams, product organizations, technology partners, and data teams to deliver innovative customer experience solutions that improve engagement, personalization, and business outcomes.

The ideal candidate combines expertise in customer experience strategy, digital optimization, roadmap execution, analytics, and stakeholder management. This individual must be comfortable leading cross-functional initiatives, influencing senior leadership, and translating business objectives into actionable customer experience strategi...