Customer Experience Team Lead: Learning (Madrid)

You’ll play a key role in developing high-performing teams, driving service excellence, and creating engaging learning experiences in a fast-paced contact centre environment. If you’re passionate about coaching people, improving performance, and making a real impact, this could be the perfect next step for you.
Dé el siguiente paso en su carrera profesional ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud.
Your mission
As our Customer Experience Team Leader in Learning & Development, your mission is to ensure consistently high-quality service delivery across all customer interactions while driving operational efficiency. You’ll train, coach, and develop a team in a fast-paced contact centre environment, using data and insight to optimise performance, improve processes, and create seamless, positive experiences for our guests.
What You’ll Be Doing
Own and deliver team performance against KPIs, ensuring consistent ac...