Customer-Focused Delivery Project Executive

Join ISM as a Delivery Project Executive in Regina, SK, focusing on exceptional customer service and operational excellence. Lead customer interactions and ensure successful delivery of IT solutions.
The Delivery Project Executive is an ambassador for ISM, tasked with managing customer needs and guaranteeing satisfaction. You will work closely with delivery teams to solve account issues and advocate for service excellence, ensuring that the customer voice is heard internally. Your role includes fostering relationships, resolving escalations, and driving operational strategies to enhance service delivery.
Key Responsibilities:
• Act as the primary interface between customers and ISM
• Ensure exceptional customer experiences across all delivery points
• Analyze and recommend process improvements for efficiency
• Conduct regular governance and operational meetings
• Manage contract renewals, focusing on revenue and efficiency
Requirements:
• University degree or...