Customer-Focused Service Advisor

Join OpenRoad Toyota Abbotsford full-time as a Service Advisor and elevate your career. Work in a supportive atmosphere where customer satisfaction and service excellence are top priorities.
In this role, you will interact with customers, manage repair documentation, and ensure timely service delivery. You'll also be responsible for monitoring repairs in progress and communicating effectively with customers about their vehicles. If you have a passion for customer service and automotive knowledge, this role is ideal.
Key Responsibilities:
• Address customer inquiries regarding vehicle repairs
• Accurately complete and process repair orders
• Schedule service work and manage customer expectations
• Notify customers of repair statuses and delays
• Conduct vehicle inspections for damage assessments
Requirements:
• Clean British Columbia driver’s license
• Knowledge of customer retention techniques
• Ability to collaborate with all organizational levels
•...