Customer Fulfillment Analyst

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Customer team is responsible for managing customer orders from receipt through delivery while ensuring a high level of service and operational efficiency. The team partners closely with internal cross-functional departments including Sales, Planning, Operations, and Finance to support customer satisfaction and achieve fulfillment goals. The department focuses on proactive issue resolution, inve...