Customer Fulfilment Leader

The Customer Fulfillment Leader – Gulf & NA serves as the primary liaison between the region and repair service centers, managing in-shop repair demands. They provide strategic leadership to balance timely customer deliveries and cost efficiency, leveraging KPIs within the Optimization Framework.

• Directing gas customer demands to the appropriate service center based on needs and capacity.
• Collaborating with Region CPM/Sales teams to ensure accurate job information for optimal service placement.
• Participating in weekly operational calls to communicate service center capabilities and set expectations.
• Overseeing repair demand logistics, ensuring timely shipments and meeting customer promise dates.
• The leader will drive LEAN projects, standardize processes across the Optimization team and Repair Value Stream.

What you’ll do;...