Customer Insight Analyst

Job Summary:

Responsible for defining and executing insights within the business as well as understanding internal and external sources of information to ensure value creation and improved execution for the business unit, to deliver customer analysis across the business units which support business decision making, strategy development and tactical delivery.

Key Responsibilities and Deliverables:

Effective Analysis and Reporting

• Utilise external data sources to highlight insights and trends


• Apply standard market research processes or techniques to analyse data findings


• Ensure understanding of the market and how to utilise its in analysis of reports


• Ensure regular communication with stakeholders


• Understand KPI metrics and how they relate to each other


• Know how to evaluate reports, interpret and advise on outcomes


• Utilise KPI's to identify root ...