Customer Insights & Research Manager

**What you'll be doing**:
- Develop qualitative and quantitative research within Marketing to support internal decision making, messaging, and positioning.Â
- Work with internal research tools and external vendors to support Zendesk's research agenda.
- Work collaboratively across the Marketing organization to identify insights and inform the storytelling agenda which reflects Zendesk's point-of-view in the market.
- Understand the experiences and needs of our own customer base and drive insights that reflect the state of our customers and trends in the market overall.
- Be the expert for our Product Benchmark research program. Define and develop new opportunities to drive further impact from this program.
- Leverage advanced quantitative research methodologies such as conjoint analysis, segmentation, regression, and factor analysis, to uncover deeper insights into customer attitudes, behaviors, and preferences. Use these insights to inform thought leadership and str...