Customer Liaison

What you’ll be doing as a Customer Liaison

• Managing a dynamic caseload and taking full ownership of your area, investigating and resolving customer complaints, with waste team members.
• Communicating with customers via telephone, email and site visits, ensuring we follow our brand and regulatory guidelines, keeping them updated throughout their journey.
• Collaborating with teams across the business to find timely and effective resolutions.
• Main point of contact for case managers. Be responsible for managing the trackers for open complaints for the region, ensuring the right information is provided in a timely manner to the relevant Customer Team.
• Arranging and running meetings to bring all relevant parties together to resolve complaints and keep internal stakeholders informed of their progress.
• Negotiating or escalating unresolved issues to achieve the best outcomes for both the customer and the company, resolving cu...