Customer Liaison

Are you a great communicator who thrives on making a difference? In this role, you'll be the Customer Liaison for the Wastewater area in North London. You will manage a busy caseload and take full ownership of your area, investigating and resolving customer complaints with waste team members.

Responsibilities

• Managing a dynamic caseload and taking full ownership of your area, investigating and resolving customer complaints with waste team members.
• Communicating with customers via telephone, email and site visits, ensuring we follow our brand and regulatory guidelines, keeping them updated throughout their journey.
• Collaborating with teams across the business to find timely and effective resolutions.
• Main point of contact for case managers. Be responsible for managing the trackers for open complaints for the region, ensuring the right information is provided in a timely manner to the relevant Customer Team.
• Arranging ...