Customer Liaison Officer

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.

Key Responsibilities

Arrange and follow up retrofit survey appointments, including no-access properties
Build positive relationships with residents and local communities
Communicate planned works clearly and effectively
Manage customer enquiries, concerns, and complaints professionally
Coordinate property access to support project delivery
Resolve access issues and escalate concerns when required
Maintain accurate records of resident interactions
Support community engagement activities across the progra...