Customer Logistics Manager (Food Manufacturing)

Customer Logistics Manager (Food Manufacturing)

Job Title: Customer Logistics Manager (Food Manufacturing) Job Summary The Customer Logistics Manager is responsible for overseeing all customer service operations within a food manufacturing environment, ensuring exceptional service delivery to customers, distributors, and retail partners. This role focuses on managing order fulfillment, resolving customer issues, and coordinating cross-functional communication between sales, production, logistics, and quality assurance to meet customer expectations and regulatory standards. Key Responsibilities

• Lead and manage the customer service team to ensure high levels of customer satisfaction
• Oversee order processing, including order entry, tracking, fulfillment, and invoicing
• Serve as the primary point of escalation for customer inquiries, complaints, and service issues
• Coordinate with production, supply planning, quali...