Customer Love Executive

Job description

Support the CL team in handing all incoming customer queries on various channels. Different
channels of consumer communication include Whatsapp, Email, Instagram, Calls, etc.
• Make consumer journeys more efficient by identifying and documenting all errors that are
encountered on everyday basis in end-to-end order journey.
• E-Com Order Management: place new orders, modify, cancel, refund, etc.
• Work with cross-functional teams such as Operations, Quality, Tech and Business to escalate
relevant issues related to order delivery, product, tech, or business operations