Opportunity Description
What You Will Do
Own and prioritize the backlog for platform operations, monitoring, resilience, onboarding tooling and technical client delivery.Translate incidents, support cases, client requests and due-diligence questions into structural improvements.Work with Engineering and Platform teams to improve observability, maintainability, automation an operational robustness.Support RFPs, DORA/security questionnaires and technical discussions with clients.Define requirements for internal tools that reduce manual effort and key-person dependency.Bridge Product, Support, Engineering, Sales and Clients with clear priorities and practical execution.Level 2 support for complex technical issues and help translate recurring incidents, onboarding frictions and reliability concerns into better monitoring, testing, documentation and platform improvements. What You Bring
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Full-time
Business Operations Specialists