Customer Operations Lead at Activate

Become a pivotal part of the customer journey at Activate as a Customer Operations Lead. This role focuses on facilitating excellent customer service and leading a motivated team.
As the lead on shift, you'll report directly to the Store Leader, overseeing daily operations and team performance. Your problem-solving abilities will help navigate customer escalations while ensuring each interaction enhances the overall experience. The role demands enthusiasm and a hands-on approach in a vibrant store atmosphere.
Key Responsibilities:
• Maintain effective communication with customers and staff
• Handle bookings and troubleshoot issues promptly
• Coach Game Facilitators on enhancing interactions
• Ensure compliance with Activate programs and standards
• Manage room maintenance and inventory needs
Requirements:
• 1-2 years in a leadership role is preferred
• Must work various shifts, including evenings
• Proficient in MS Office and team collaboration
• Str...