Customer Operations Leader at Indigo

Enhance customer experience as Indigo’s Customer Operations Leader. Lead a team focused on exceptional service, omni sales, and leveraging technology for smooth store operations.
In this essential role at Indigo, you will guide Customer Experience Representatives to maintain excellent service standards and effectively suggest products. Your mission includes influencing customer expectations, improving processes, and ensuring seamless payment operations. As a champion for employee engagement and growth, you’ll set the stage for team success and positive culture.
Key Responsibilities:
• Coach Customer Experience Representatives on customer service
• Lead activities supporting sales goals and profitability targets
• Advocate for a customer-first approach in decision-making
• Identify and resolve areas for operational improvement
• Execute inventory management for a smooth customer experience
Requirements:
• 1-2 years in customer service, merchandising, or operat...