Customer operations manager

Customer Operations Manager If you believe great customer experience doesn't happen by accident, this role was built with you in mind. We’re looking for a Customer Operations Manager to take ownership of the post-sales customer journey, from onboarding and support through to retention and offboarding. This role is all about bringing structure, clarity and smart automation to customer operations, ensuring teams are set up to deliver a consistently excellent experience. You’ll partner closely with customer-facing and commercial teams, using systems, data and insight to streamline processes, improve efficiency and support long-term customer relationships. If you enjoy connecting the dots between people, platforms and performance, you’ll feel right at home.

What you’ll be responsible for Designing and continuously improving post-sales customer operations processes Implementing automation to improve efficiency and meet service level agreements Monitoring customer interactions, case...