Customer Performance Lead

You see patterns where others see spreadsheets. You turn data into conversations, and conversations into commercial momentum. If that sounds like you, our team is looking for its new Customer Performance Lead!

Your new role

As Customer Performance Lead, you will be the person who connects customer engagement activity to measurable commercial outcomes. You will design the frameworks, KPIs and insights that help our UK commercial teams engage smarter, sell better and deliver more for patients.

Day-to-day your tasks will include:

• Sales performance measurement: Setting and managing the frontline field sales performance measurement frameworks that keep our teams aligned with customer engagement goals, and implementing the systems that evaluate sales efforts across lead conversion rates, customer acquisition costs and sales volume.
• Commercial excellence: Designing and managing incentive programmes that drive optimal sale...