Customer Portal & CRM Support Rep II (Oracle CRM, Sharepoint, Salesforce CRM, ServiceNow)

Customer Portal $ CRM Support Rep II (2 Openings) - 100% Remote
United States - 100% Remote
This role provides first and second level support to internal and external users of certain company systems, upwards of 20 basic to moderately-complex cases per day. Investigates technical issues, performs tasks like password resets, user setup and document identification. Successful candidates will be dedicated and resilient, conscientious, and able to learn detailed system and process information. They should be able to leverage and contribute to the team with their growing system knowledge.
This team provides support for the following systems: 

• Customer and vendor portals (external users, SharePoint) 
• Case management and CRM system (internal and external users, Oracle CRM) 
• Various adjoining tools (internal and external users, Everbridge, Zoomin, Docebo) 

Note: Candidates need not have the systems experience r...