Customer Program Management Specialist 1

Customer Program Management Specialist 1Date: May 7, ****Location: Monterrey, NLE, MXGeneral OverviewFunctional Area: OPS - OperationsCareer Stream: CPM - Customer Program ManagementRole: SpecialistSAP Short Name: SPEJob Title: Customer Program Management SpecialistJob Code: SPE-OPS-CPMJob Level: Band 08Profile‐Holding: NDirect/Indirect Indicator: IndirectSummaryDetailed DescriptionPerforms tasks such as, but not limited to, the following:Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.Strong participation in pricing/bid preparation and the development and management of contract terms.Manages and monitors customer satisfaction day to day and f...